Expert Guidance to Help You Succeed

We recognize the importance of connectivity projects to your organization. That’s why we can offer end-to-end support before, during and after implementation. Our expert support team will guide you through everything you need, from deployment planning to implementation and global roll out.

We provide both guided and managed setup and onboarding, matched to your specific business needs. Additionally, if your needs are more complex, we can offer an extensive array of professional services to fit your requirements.

Services and Support We Provide
Kigen OS Support

Customization, validation, and field support for our hardware manufacturer partners.

Profile Development

Creation, adaptation, loading and testing of eSIM profiles to ensure error free and faster deployments.

Tools and Applets

A variety of tools and applets are available to support your business processes.

Kigen RSP Deployment Services

Scoping, customization and deployment of your Kigen RSP platforms.

Kigen Services Support

24/7 global tiered support and operations. Monitoring of SaaS platforms with alarming and reporting, backed by analysis, investigation and issue resolution.

Training and Consulting

Product training sessions, technical workshops and consultation on all topics, tailored to the level of experience.

Getting Started with Kigen

Our simple and straightforward onboarding processes ensure you’ve got everything you need to hit the ground running. Whether you are looking for eSIM products, profile and data generation services or RSP capability in a hosted or on-premise setup, we will provide a proposal to suit.

Working with you, we select and tailor the products, services and delivery package to achieve your business goals.

Delivery and support are based on your chosen elements and approach, be this self-managed, guided or fully managed.

As part of any onboarding process, we also put in place all the necessary business processes and interfaces to allow for continuity of supply.

Onboarding Support

Operator/profile Owner Onboarding

We can support with SIM/eSIM profile development, data generation and integration with an operator’s business support systems for both profile delivery and profile lifecycle management.

  • Profile specification
  • Key exchanges
  • GSMA SAS compliant SIM data generation
  • Output file issuance
  • Card personalization
  • Secure system integration
  • Product testing, validation and approval
  • Support interfaces and tools

eSIM Owner/manager Onboarding

We work with you to register your eSIMs onto an RSP platform in a manageable state. This includes any API interface integrations with your systems, required for in-life eSIM management.

  • EIS generation
  • EIS ingestion
  • Secure system integration
  • Product and service testing, validation and approval

eUICC Manufacturer (EUM) Onboarding

We can enable your eSIM chip of choice by providing GSMA-certified EUM services. License our eSIM OS and we manage profile and data generation to securely prepare and issue card personalization data to our accredited card personalization partner.

  • OS chip porting
  • OS package creation
  • License generation
  • Card bundle
Existing Customers?

Our team is here to help with your questions. If you’re an existing customer, login to the online portal to raise a ticket.

Innovation
What We’re Thinking

SIM, eSIM, iSIM. What’s the Difference and Why Should You Care?

Seven Top eSIM Use Cases

An Essential Guide to GSMA eSIM Certification

eSIM and the Trillion-Device Opportunity