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Support and Maintenance

Ensure success with our high quality technical support

Design efficiently and effectively with our worldwide support team

Ensure success with our high quality technical support

SoC system design and implementation is getting more complex and challenging, as cores and subsystems get more powerful yet increasingly energy efficient. ARM offers different support levels so you can reduce project risk and time to market, gain design confidence, and achieve your targets. Our team of highly qualified ARM experts are there for design advice and debug assistance via the web and email, for the duration of your support contract.

Support and Maintenance options

Features Support Access Standard Support Enhanced Support
Online documentation

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Unlimited number of questions/cases

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Meaningful response within 24 hours

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Online case tracking tool

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Errata updates & delivery

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Dedicated project manager/AEs

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Project engagement

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Proactive management provision

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Onsite help available

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Key benefits

  • Unrestricted: Unlimited case numbers
  • Accessible: get direct access to highly qualified expert application engineers with extensive and unmatched ARM support experience, based in all the main global ARM design centers
  • Comprehensive: available for all products and all design stages
  • Responsive: 24-hour global support, 24-hour initial response target with timely updates throughout the case through to resolution
  • Flexible: multiple engagement methods through secure online case submission, management tool and emails – keep track of work on your support cases 24/7
  • Progressive: customer suggestions for improvements fed back into product development
  • Highly rated by customers: consistently high customer satisfaction score (87%-92%)
  • More resources: access to premium Knowledge Base of known issues and solutions
 

Related Links

FAQs

  • What products can be covered by Support and Maintenance?
  • How long can I take Support and Maintenance for a product?
  • How do I get the best out of support cases?
  • Are there any limits on Support?
  • Can I split Support and Maintenance?
  • How do I get on-site support?
  • Can I ask questions in my local language?
  • What is the difference between Enhanced Support and Active Assist?

Support and Maintenance Options

Standard Support - for licensees of ARM IP

Standard Support and Maintenance entitles you to comprehensive support coverage – speed up your time to technical answers, and receive fixes and updates for the ARM IP you have licensed.




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