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Support and Maintenance

Design efficiently and effectively with help from our worldwide Support team.

Why Support and Maintenance?

A Support and Maintenance contract with ARM entitles you to comprehensive support coverage – get answers to your technical questions, and download fixes and updates for the ARM IP you have licensed. Our team of highly qualified ARM experts are there for design advice and debug assistance via the web and email, for the duration of your support contract.

Benefits

  • Accessible: get direct access to highly qualified application engineers with extensive and unmatched ARM support experience, based in all the key global ARM design centers.
  • Comprehensive: available for all products and all design stages.
  • Responsive: 24-hour initial response time target with regular updates throughout the support case.
  • Highly rated by customers: consistently high customer satisfaction score.
  • Flexible – multiple engagement methods including:
    • Secure online case submission and management tool – keep track of work on your support cases 24/7
    • Email notifications of activity on support case
  • Progressive: customer suggestions for improvements fed back into product development

FAQs

Support and Maintenance Options

Standard Service - for licensees of ARM IP

If you have licensed IP from ARM, you may wish to receive Support and Maintenance on the IP. This service typically begins at the start of the IP license, lasts for a period of one or more years, and can be renewed after the initial period.




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