The files below are scripts which contain a set of commands to help our Technical Support team diagnose licensing problems.  There are 4 scripts which cover all types of licensing. The diagnostics will collect as much relevant information as possible about your ARM tools and license configuration.

>> Download Scripts

Please download the archive from the link above, go to the appropirate 'Anchor Link' below and follow the set of steps therein to help us diagnose your licensing problems.

While this is usually enough information to diagnose license problems, we may ask you to run a few more tests and send us the information.

Anchor Links:

• Node-locked license (Windows only)
• Floating license running on a Windows server
• Floating license running on a UNIX license server
• Floating license and your ARM tools are running on a Windows PC client
• Floating license and your ARM tools are running on a UNIX (Solaris or Linux) client
  
  

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  Node-locked license (Windows only):

  1. Run get_win_client_data.bat (it may take a minute or so for the batch file to finish)
     
  2. Send the following information to ARM at: license.support@arm.com
     
     
     • get_win_client_data.txt file that is created by the get_win_client_data.bat file
     • exact text of the error that you are seeing (send the text ONLY - please do not send screenshots)
     • any additional information describing your license problem.

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  Floating license running on a Windows server

  1. Extract the file get_win_server_data.bat into the FLEXlm directory on your server (where the license file and the FLEXlm software are)
     
  2. Run get_win_server_data.bat (it may take a minute for the batch file to finish)
     
  3. Send the following information to ARM at license.support@arm.com:
     
     
     • win_server_data.txt file (created by the get_win_server_data.bat file)
     • debug.log file from the FLEXlm directory on your license server
     • exact text of the error that you are seeing (send the text ONLY - please do not send screenshots)
     • any additional information describing your license problem.

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  Floating license running on a UNIX license server

  1. Extract the file get_unix_server_data.sh into the FLEXlm directory on your server (where the license file and the FLEXlm software are)
     
  2. Run the get_unix_server_data.sh file (it may take a minute for the script to finish)
     
  3. Send the following information to ARM at license.support@arm.com:
     
     
     • get_unix_server_data.txt file that is created by the get_server_data.sh file
     • debug.log file from the FLEXlm directory on your license server
     • exact text of the error that you are seeing (send the text ONLY - please do not send screenshots)
     • any additional information describing your license problem.

  back to top

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  Floating license and your ARM tools are running on a Windows PC client

  1. Extract the file from get_win_client_data.bat into a temporary directory on your PC
     
  2. Run get_win_client_data.bat file (it may take a minute or so for the batch file to finish)
     
  3. Verify that you can see the license server on your network by:
     
     
     • Opening a command line window
     • Executing the command “ping server_name” (You can find the license server name in your license file
       
  4. Send the following information to ARM at license.support@arm.com:
     
     
     • win_client_data.txt file that is created by the get_license_data.bat file
     • exact text of the error that you are seeing (send the text ONLY - please do not send screenshots)
     • text results from the ping command test described above
     • any additional information describing your license problem.

  back to top

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  Floating license and your ARM tools are running on a UNIX (Solaris or Linux) client:

  1. Extract the file from get_unix_client_data.sh into a temporary directory on your PC
     
  2. Run get_unix_client_data.sh file (it may take a minute or so for the batch file to finish)
     
  3. Verify that you can see the license server on your network by:
     
     
     • Opening a command line window
     • Executing the command “ping server_name” (You can find the license server name in your license file
       
  4. Send the following information to ARM at license.support@arm.com:
     
     
     • unix_client_data.txt file that is created by the get_unix_client_data.sh file
     • exact text of the error that you are seeing (send the text ONLY - please do not send screenshots)
     • text results from the ping command test described above
     • any additional information describing your license problem.

  back to top

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