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downarrowICE and Trace Fault Report Form


Important Note 1: This form is for customers who have purchased tools directly from ARM. If your tools were purchased from a distributor, please contact your supplier.

Important Note 2: Please submit one fault report form per ICE or Trace unit in English.

Important Note 3: During the fault investigation process it may become necessary to remove components to identify the reported fault. As a result, ARM cannot guarantee that the RMA will be returned in the same condition as when the fault was reported, should the fault not be able to be identified and remedied or the product be deemed Beyond Economic Repair.

* Indicates a required field.

Support case number (if known) : 

Details of end user reporting fault

* Name :
* Company :
Telephone :
* Email :
* Confirm Email :
* Address :
Building/Division:
* Country :
* Postal/Zip Code :
Return Address (if different) :

Details of faulty ICE or Trace unit

The serial number is printed on a sticker, which is normally on the underside of the unit. It is also printed on the packaging the unit originally came in. The serial number will be in on of the following formats:

UnitExample serial number
RVI and RVT0113010101-0504
RVI-MEDSDV0159
Multi-ICE0082029
Multi-Trace420

* Faulty ICE or Trace Unit :* Serial number :

Details of development system

* Please select which core(s) you are using:

ARM coresThird-party cores

If you are using more than one core or your core is not listed, please specify the core(s) you are using in the box below:

Please list all components of your development system:

To be able to investigate your inquiry as quickly as possible it is very useful for us to know your full system.

* Component :
Other:  
Other:  

Tool version details

Please select the software versions that you are using from the pull down boxes below.

Before you select the appropriate tool versions below, have you tried our latest patches? (see links below)

Multi-ICEMultiTraceRealView ICE (RVI)

Multi-ICE :

Trace Debug Tools (TDT) :

RVI host software :

RVI firmware :


progcards_multiice :

progcards_usb :

progcards_rvi :

Development Suite :

Note: progcards_multiice.exe was previously named progcards.exe.

* On what Operating System are your tools installed?  

Other comments about tool versions:


Description of fault

* Please describe the symptoms of the fault in as much detail as possible, for example:

'The LED of ethernet doesn't light even if ethernet cable is connected.'

* Are you able to auto-configure your device? Yes No

If you cannot auto-configure, are you able to manually configure your device? Yes No

After manual configuration, were you able to successfully connect a debugger? Yes No

Also, please provide details about how you manually configured your device:

Please list the state of the LEDs on your unit: (RealView ICE [BUS, ON, A, B, C  and D], RealView Trace [BUS, PWR, DATA, FULL, TRC  and TRIG],  Multi-ICE [Power and Busy],  MultiTrace [Power, Tracing and Buffer full])



Are you using any of our application notes? If so, please can you list which ones below:

* Was the unit 'Dead On Arrival' (DOA)? Yes No

If the unit was not DOA then what activity were you performing with the unit before it failed?



Additional information:



* Can you accept a replacement or do you require your original part?

 Replacement
 Original Part

* The more information you provide, the easier it will be for us to diagnose what may be wrong with your unit. Please tick the box on the left to confirm that you believe the above information to be accurate and complete. 





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