What does this policy cover?
This policy explains how We are committed to safeguarding the privacy of users of websites operated by, or on behalf, of ARM Limited (together "ARM Websites").
- Terms and Conditions of Use
By using an ARM Website, you consent to the collection and use of your information in the manner and for the purposes set out below.
- What information do We collect
- Where We store your Data
- Other Data Collectors
- How We use your Data
- Specific ARM Websites or Product Practices
- Disclosure of your Data
- Your rights
- Security of your Data
- Retention of your Data
What information do We collect?
Information provided by you: When you send Us an email or visit an ARM Website, We may collect, from both public and private areas of the ARM Website, personal information volunteered by you about you, including but not limited to your name, title, company, county, mailing address, email address, phone numbers, fax numbers, age range and company size, design areas, and content which you upload and create in both public and private areas of the Website, including but not limited to source code, object code and documentation. This information also includes any information that you provide by filling in forms on the Website, registering to use the Website or subscribing to or using any service through the Website, uploading material or requesting further services. We may also ask you for information when you report a problem with our Website and may record correspondence when you contact us.
Information collected by Us: Our web server logs, browser cookies and local shared objects may collect details of your domain name, operating system, browser type, IP address, a unique identifier for your computer, or other access device and details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, the services and resources that you access and your use of such resources.
We refer to this information collectively as "Data". When you submit Data you are agreeing to its transfer, storage and processing by or on behalf of ARM.
Where We store your Data?
When you are on an ARM Website and are asked for Data, you are sharing that Data with ARM Limited, its subsidiaries and related companies. The Data may be stored on ARM servers in the European Economic Area ("EEA") or transferred to and stored at a destination outside the EEA. Data may be disclosed to and processed by staff operating outside of the EEA who work for Us, Our subsidiaries, Our related companies, and companies who We have contracted to process or store Data on Our behalf. Please note that privacy laws in countries outside of the EEA may not be the same as, and in some cases may be less protective than, the privacy laws in your country, and while in the country outside of the EEA Personal Data may be subject to lawful access requests by government agencies.
When we transfer your Data to servers controlled by a third party data hosting company either within the EEA or operating outside of the EEA, we conduct security checks on these companies to ensure adequate safeguards are in place to protect the transfer of your Data.
Other Data Collectors
How We use your Data?
We use your Data in the following ways:
- to contact you with requested information. If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided;
- provide further information in respect of any products downloaded or purchased from Us;
- provide information in respect of Our events and sending marketing information and to display content and advertising on or off the Services that we believe might be of interest to you for the same or similar products or services to those you have purchased or downloaded from Us, Our Subsidiaries and Our related companies; and
- in order to allow access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to monitor your use of such Services or functionality.
We also use your Data to:
- update Our databases;
- maintain a technical support history;
- determine trends in your use of Our products; which then aids in the design of new products and services;
- process your enquiries;
- measure the use of Our sites;
- display materials on the appropriate ARM Website where you have uploaded materials for that purpose;
- for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service/ Use, to manage your account and provide you with customer service, and to generally manage the Services and our business;
- analyse materials you have uploaded and created for our own purposes and to collect and analyse information on how the Website is being used (in accordance with the appropriate terms and conditions);
- research and develop new services; and
- administer and improve the content of Our sites and services.
Responsive Communication / Support
We will often use your Personal Data to respond to your requests, for example, if you email our customer support department we will return your email to respond to your query. Notwithstanding any unsubscribe election that you have made in respect of receiving marketing emails, you will still receive these emails since these are non-marketing emails. You can stop receiving these types of emails by requesting support email notifications are stopped. We do not recommend that you do this unless you plan to no longer use the relevant products or services, are not currently using our products or services / ARM Websites and will have no need to receive further communications from us or through our system.
Recruitment / Careers site
We collect information when you submit online applications for the jobs advertised on our ARM Websites. We will use your Personal Data to process your application and may pass your information to third parties to conduct further screening of your Personal Data and to process the application you submit. We will not process your information further except in accordance with the recruitment process.
If you are under the age of eighteen (18), please do not submit any Personal Data through the services/ ARM Websites. We do not knowingly collect Personal Data from children under the age of eighteen (18). We encourage parents and legal guardians to monitor their children’s internet usage and to not allow children to ever provide Personal Data through the Services without their permission.
Specific Uses of Your Data on Specific ARM Websites / Specific Product Practices
The following notices explain specific privacy practices with respect to certain ARM products or services that you may use on ARM Websites:
Development Systems Group
If you request information regarding ARM’s Development Tools We may share your Data with Our approved distributors who cover distribution of ARM’s Development Tools in your country and they will supply you with the requested information. We partner with other embedded tool companies and semi-conductor manufacturers to provide you with important or interesting information about products or services that you may find beneficial. We may provide your Data to these third parties to enable them to provide you with such information.
mbed.com, mbed.org, mbedcloud.com (together "mbed Websites")
Internet Of Things Business Unit
Your accounts on mbed Websites:
During your use of mbed services, and during any subsequent changes, updates or attempts to resolve issues you bring to our attention we may access, and collect technical information from or about your use of the services including information about devices used in connection with mbed services and related device data. We may use this information for changes to the services or security or maintenance associated with the mbed Account you use for mbed services.
What information do We collect:
When using services offered on mbed Website you or End Users of yours may create or collect information or Data through the use of an mbed enabled device or through use of ARM’s mbed service. In the course of providing these services, ARM automatically collects and receives encrypted non-personally identifiable and potentially personally identifiable information from mbed enabled devices.
Where do We store your Data:
We may store this Data and transfer this Data to an external third party hosting company. The Data may be stored in the European Economic Area ("EEA") or transferred to and stored at a destination outside the EEA. Data may be disclosed to and processed by staff operating outside of the EEA who work for Us, Our subsidiaries, Our related companies, and companies who We have contracted to process or store Data on Our behalf. Please note that privacy laws in countries outside of the EEA may not be the same as, and in some cases may be less protective than, the privacy laws in your country, and while in the country outside of the EEA Personal Data may be subject to lawful access requests by government agencies.
How We use your Data/Disclosure of your Data:
If you request information regarding products on the Keil pages of the ARM Website We may share your Data with Our approved distributor in your country and the will supply you with the requested information. We partner with other embedded tools companies and semi-conductor manufacturers to provide you with important or interesting information about products or services that you may find beneficial. We may provide your Data to these third parties to enable them to provide you with such information.
If you purchase a licence for a KEIL software tool, in order to register such licence for activation you will be asked to provide us with certain personal information including your name, email address and organisation. We may share this information with individuals employed by your organisation who have registered KEIL software licences with us using the same domain name as you, solely for the purposes of monitoring and administering licence registrations and assisting your organisation in complying with licensing mechanisms.
If you wish to update or change any information We hold about you regarding the Keil pages of the ARM Website you may complete Our Keil customer information maintenance form [https://www.keil.com/product/custserv.asp].
If you wish to remove your email address from Our Keil product update mailing list, you may do so here [http://www.keil.com/update/udremove.asp].
ARM University Program
If you request information regarding the ARM® University Program We may share your Data with companies who are part of the ARM® University Program who have information or products which may be of interest to you and where applicable to companies who ship products on behalf of the ARM® University Program.
If you request information regarding the ARM® Educational Partnership. We may share your Data with companies who are part of the ARM® Educational Partnership who have information or products which may be of interest to you.
Your Community account:
In order to use ARM’s Community site offered on community.arm.com you are asked to register an account or provide your existing Community Account details via community.arm.com.
What information do We collect:
Where do We store your Data:
We may store this Data and transfer this Data to an external third party hosting company. The Data may be stored in the European Economic Area ("EEA") or transferred to and stored at a destination outside the EEA. Data may be disclosed to and processed by staff operating outside of the EEA who work for Us, Our subsidiaries, Our related companies, and companies who We have contracted to process or store Data on Our behalf. Please note that privacy laws in countries outside of the EEA may not be the same as, and in some cases may be less protective than, the privacy laws in your country, and while in the country outside of the EEA Data may be subject to lawful access requests by government agencies, however, we will endeavour to ensure that the country / third party that your Data is transferred to has adequate safeguards in place.
How We use your Data/Disclosure of your Data:
We may also use your Data to create user profiles by running a report on professional fields of interests and other Data that is provided as part of your profile. However, we only use this for internal marketing purposes.
If you have registered for a competition on the Community site We may use your contact details registered on your profile to contact you in respect of the relevant competition.
If you engage in a conversation on the Community site We may use your Data to respond to you in respect of this conversation or question or if you contribute content which we would like to discuss with you.
We may integrate the Community site with other ARM Websites in the future and use content you have posted on the Community site on other ARM Websites, We will only link this your display name when posting this content on other ARM Websites. The type of content that may appear on other ARM Websites is topical conversations in relation to specific products or services at ARM. We will only use this content if the content is posted in an open forum.
We will endeavour to keep private any conversations you may have on the Community site and only accessible to administrators of the Community site and any parties you make this private conversations public to.
Your contact details may also be used if We need to contact you in respect of not acceptable or appropriate or infringing content you have contributed to the Community site.
We have full discretion to delete your account and any Data and content that you have contributed to the Community site at any point and you can request deletion of your account and any Data and content you have contributed to the site.
During your use of Community site, and during any subsequent changes, updates or attempts to resolve issues you bring to our attention We may access, and collect technical information from or about your use of the services including which devices are used in connection with your use of the Community site. We may use this information for changes to the services or security or maintenance associated with your use of the Community site.
Disclosure of your Data
Partners, Subsidiaries and Affiliates.
Agents, Consultants and Related Third Parties/ ARM Partners
We may occasionally share aggregated demographic Data with Our partners/ third party providers. This Data is not linked to any personal information that can identify any individual person.
We process data in the ordinary course of business, including using outside companies to ship orders and if you pay for products by credit card We must provide your name and address to payment processing companies for verification purposes.
We use third parties to provide services on Our behalf, including running promotions for Us providing catering and technical support. We will provide your relevant Data to them solely for the purposes of the effective delivery of such services. These companies include our marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.
Other Third Party Connections
Business Transfer / Sale of Personal Data
In the event that We sell or buy any business or assets, or if ARM, or substantially all of its assets are acquired by a third party, the relevant Data held by Us will be one of the transferred assets.
We may, from time to time, send you email or direct mail regarding Our products and services. You have the right to request us to not use your Data for marketing communications. You can ‘opt out’ of receiving electronic communications by clicking on the ‘Unsubscribe’ link at the bottom of any such electronic communication or through following the "opt out" instructions provided in any marketing communications, or by adjusting your subscription settings for your account.
You also have the right to access (review, correct, amend or delete) your Data by contacting Us. You are responsible for providing ARM with accurate and complete personal information, and for contacting Us if correction of such information is required. Please note that, where permitted, We may charge a nominal fee for fulfilling access requests and, to the extent permitted by Law We reserve the right to refuse unreasonable requests for access.
The Data Protection Act 1998 gives you the right to access Personal Data held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee to meet our costs in providing you with details of the Personal Data we hold about you.
Please direct any questions concerning ARM's privacy practices or any queries or requests in relation to your Data to email@example.com.
Security of your Data
We use industry-standard encryption technologies when transferring and receiving Data. We have appropriate security measures in place to protect against any loss, misuse or alteration of information that We have collected. However, We cannot ensure or otherwise warrant the security of any information you provide to Us or from an ARM Website, and therefore you use the ARM Website at your own risk.
Retention of your Data
Where you contribute Data via ARM Websites we will generally only keep your Data for as long as is reasonably required for the purpose(s) for which it was submitted. However, where appropriate We may retain your Data as long as you continue to use the Services and we may retain your Data for an additional period as is permitted or required under applicable laws. Please note that even if we delete your Data it may persist on backup or archival media for an additional period of time.
Thank you for visiting Our site.
28 October 2016, SP-LES-PRE-20809 Version: 0.5, Copyright (c) 2016 ARM Limited